Abstract

This research intended to identify the role of Information Technology (IT) in customer satisfaction at the commercial banks in the State of Kuwait and the Kingdom of Bahrain. The study used the descriptive analytical approach and the questionnaire to measure the impact of IT on customer satisfaction. After distributing the questionnaire, data then were analyzed using SPSS software and we had the following results: There is no statistically significant impact for the availability of devices on customer satisfaction at the commercial banks in the State of Kuwait and the Kingdom of Bahrain. It was also revealed that there a statistically significant impact for software, databases, human resources, and networks on customer satisfaction at the commercial banks in the State of Kuwait and the Kingdom of Bahrain.

How to Cite
ALHAMMAD, Fawaz. The Role of Information Technology in Customer Satisfaction at the Commercial Banks in the State of Kuwait and the Kingdom of Bahrain. Global Journal of Human-Social Science Research, [S.l.], sep. 2020. ISSN 2249-460X. Available at: <https://socialscienceresearch.org/index.php/GJHSS/article/view/3354>. Date accessed: 22 sep. 2020.