@incollection{,
	
					
					
					6763D605089C38EBCA5ECE4D52E2CFF9
				,
	author={{FawazAlhammad}},
	journal={{Global Journal of Human Social Sciences}},
	journal={{GJHSS}}2249-460X0975-587X10.34257/GJHSS,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}2093744
}

@book{b0,
	
	
		,
	title={{testing the relation between quality of service, customer satisfaction and customer value: comparative study between Islamic and commercial banks in Jordan, master's thesis}}
		,
	author={{
			AsemAbu Faza
		} and {
			Rashad
		}}
		
		
			,
	year={2015}
			P19
			,
	address={Jordan}
		
		
			Middle East university, faculty of Business
		
	

}

@book{b1,
	
	
		,
	author={{
			IsmailMahmoud
		}}
		,
	title={{the impact of IT on achieving the competitive advantage strategies, field study on Jordan drug manufacturers, master's thesis}}
				
			,
	publisher={Al-albayt university}
			,
	year={2009}
		
	

}

@incollection{b2,
	
	
		,
	title={{The quality of banking services and its impact on customer satisfaction: case study, sample of Exterior ban of Algeria-Taqrat Wekala}}
		,
	author={{
			UmmAlkhair
		} and {
			BoHuraira
		}}
		
	
	
		,
	booktitle={{Faculty of economics, commercial and managerial sciences}}
				Algeria
		
			,
	year={2016}
			
		
		
			KAsedi Meryah University
		
	
	,
	note={Master's thesis}

}

@book{b3,
	
	
		,
	author={{
			AlJasem
		}}
		,
	title={{Osama for publishing and distributions}}
				Amman-Jordan
		
			,
	year={2005}
		
	
	,
	note={IT, p 98}

}

@book{b4,
	
	
		,
	title={{interactive relationship between quality of services and customer satisfaction in the organization. Pioneer journal for business economics}}
		,
	author={{
			MohammadKhatheer
		} and {
			Maraimi
		}}
		
		
			,
	year={2017}
			30
			33
		
	

}

@book{b5,
	
	
		,
	author={{
			Ala'a ShaherKhreisat
		} and {
			Abdul-Rahman
		}}
		
		,
	title={{the role of IT in decision making in the public limited manufacturing companies in Jordan}}
				Irbid-Jordan, Yarmouk University
		
			,
	year={2009}
			15
		
	

}

@book{b6,
	
	
		,
	author={{
			SuleimanAl-Dalahmeh
		} and {
			Mustafa
		}}
		
		,
	title={{the principles of accounting information systems and IT}}
				Amman-Jordan
		
			,
	year={2007}
			334
		
	
	,
	note={Alwarraq for publishing and distribution}

}

@incollection{b7,
	
	
		,
	title={{the role of IT Departments and their imoacts on the performance of financial institutions in Sulatanate of Oman}}
		,
	author={{
			Al-Rasebi
		}}
	
	
		,
	booktitle={{Master's thesis}}
				Mariam Bent Hudaib ben Khamis; Irbid-Jordan, Yarmouk University
		
			,
	year={2006}
		
	

}

@book{b8,
	
	
		,
	author={{
			NasserAl-Rawi
		} and {
			Mahmoud
		}}
		
		,
	title={{CD technology and information storage, p63}}
				Amman-Jordan, Dar Almanahej
		
			,
	year={2002}
			99
		
	

}

@book{b9,
	
	
		,
	title={{the essentials of digital economics and introduction to the internet economics, p41, Riyadh-Saudi Arabia}}
		,
	author={{
			HassanAl-Razw
		} and {
			Mothafar
		}}
		
		
	
	,
	note={public administration institution}

}

@book{b10,
	
	
		,
	author={{
			Ala'aSalemi
		} and {
			Abdelrazzaq
		}}
		
		,
	title={{IT, p83, p92}}
				Amman-Jordan, Dar Almanahej
		
			,
	year={2000}
			2
		
	

}

@book{b11,
	
	
		,
	title={{effect of reengineering of the administrative operation on the level of customer satisfaction: Irbid Electricity company as a case study}}
		,
	author={{
			MotasemAlsaad
		} and {
			Salem
		}}
		
		
			,
	year={2015}
			
		
	
	,
	note={Master's thesis, Yarmouk university, Faculty of Economics and administrative sciences}

}

@incollection{b12,
	
	
		,
	title={{the impact of computerized management information systems on employees' performance, Social security corporation: field study, administrative sciences studies}}
		,
	author={{
			Al-Saudi
		}}
	
	
		,
	journal={{Mosa}}
		
			33
			,
	year={2006}
		
	

}

@book{b13,
	
	
		,
	author={{
			HashemAl-Shammari
		}}
		,
	title={{economics of knowledge}}
				Amman-Jordan, Dar Al
		
			,
	year={2008}
			25
		
	

}

@book{b14,
	
	
		,
	author={{
			AymanAl-Shanti
		}}
		,
	title={{information storage and retrieve}}
				Amman-Jordan, Bedaya
		
			,
	year={2009}
			1
		
	

}

@book{b15,
	
	
		,
	title={{management of Information Technology}}
		,
	author={{
			MohammadAlsayrafi
		}}
		
			,
	year={2009}
			110
			,
	address={Alexandria-Egypt, Dar Alfirkr AL0-Jamiei, v1}
		
	

}

@book{b16,
	
	
		,
	title={{measurement of Customer satisfaction on the quality of Islamic services provided: Field study on Islamic International Syria Bank, Damascus university journal for economics and legal}}
		,
	author={{
			AboodKhaled
		} and {
			AliKannan
		}}
		
		
			,
	year={2012}
			28
		
	

}

@book{b17,
	
	
		,
	author={{
			Ma'Al-Ajlouni
		} and {
			Fayez
		}}
		
		,
	title={{the reality of IT implementation and impact on drug manufacturing field performance in Jordan}}
				Irbid-Jordan, Yarmouk university
		
			,
	year={2007}
			16
		
	

}

@book{b18,
	
	
		,
	title={{the level of IT skills and systems at the accounting software in Jordan and American universities, Comparative studies, master's thesis}}
		,
	author={{
			Ala'aGazawi
		} and {
			Mohammad
		}}
		
		
			,
	year={2006}
			,
	address={Irbid-Jordan, Yarmouk university}
		
	

}

@book{b19,
	
	
		,
	title={{Alnuaimi Wael Ibrahim 2000, principles of computer's networks, p19}}
		
			,
	address={Beirut-Lebanon, Dar ALrateb}
		
	

}

@book{b20,
	
	
		,
	title={{innovation level in the banking services ad it relationship with the competitive advantage for commercial banks in Jordan from the perspective of managers, nonpublished master thesis}}
		,
	author={{
			KholoudAl-Freihat
		}}
		
			,
	year={2013}
			25
			,
	address={Jordan}
		
		
			Faculty of Economics, Yarmouk university
		
	

}

@incollection{b21,
	
	
		,
	title={{improving the efficiency of the institutional performance using IT}}
		,
	author={{
			AlKasasbeh
		} and {
			WafiAbdul Kareem
		}}
		
	
	
		,
	booktitle={{Al-Yazouri for publishing and distribution}}
				Amman-Jordan
		
			,
	year={2011}
			1
		
	

}

@book{b22,
	
	
		,
	title={{IT and their electronic media, p66, Cairo-Egypt, Al-elm and eman for publishing and distribution}}
		,
	author={{
			MohammadMazen Hussam
		}}
		
			,
	year={2010}
		
	

}

@book{b23,
	
	
		,
	title={{samer, 2013, the impact of product guarantee on enhancing customer satisfaction, Damascus university journal for economics and legal sciences}}
		,
	author={{
			Al-Mustafa
		}}
		
			29
			298
		
	

}

@incollection{b24,
	
	
		,
	title={{human and education in the information era, p150, Damascus-Syria, Ala'adeen for publishing and distribution}}
		,
	author={{
			Al-Melhem
		}}
	
	
		,
	journal={{Ismael}}
		
			,
	year={2008}
		
	

}

@incollection{b25,
	
	
		,
	title={{Buyer (dis) Satisfaction and Process Innovation: The Case of Information Technology Services Provision}}
		,
	author={{
			MonaAshok
		} and {
			Day
		} and {
			Marc
		} and {
			RajneeshNarula
		}}
		
		
		
	
	
		,
	journal={{Industrial Marketing Journal}}
		
			13
			
			,
	year={2017}
		
	

}

@incollection{b26,
	
	
		,
	title={{Using Information Technology To Achieve Competitive Advantage: Study Of Trends}}
		,
	author={{
			BarryShore
		}}
	
	
		,
	journal={{Journal Of Computer Information Systems}}
		
			36
			4
			,
	year={1996}
		
	

}

@incollection{b27,
	
	
		,
	title={{The Effectiveness of Strategic Relationship Marketing: Exploring Relationship Quality towards Customer Loyalty}}
		,
	author={{
			SongBLian
		} and {
			Yoong
		} and {
			Liew
		}}
		
		
	
	
		,
	journal={{International Business Research}}
		
			10
			12
			160
			,
	year={2017}
		
	

}

@book{b28,
	
	
		,
	title={{The Impact of Information Technology on Performance Evaluation: Experience with Developing Countries}}
		,
	author={{
			MawdudurRahman
		} and {
			&Mostaq
		} and {
			MHussain
		}}
		
		
		
			,
	year={2008}
		
		
			Suffolk University Sawyer School of Management and University of New Brunswick Saint John
		
	

}

@incollection{b29,
	
	
		,
	title={{Investment in Information Technology and Organizational Performance, massachusees institute of technology}}
		,
	author={{
			PeterWeill
		} and {
			&Margrethe
		} and {
			HOlson
		}}
		
		
	
	
		,
	booktitle={{Management Information Systems: Solving Business Problems With Information Technology, P221, P244_245}}
				New York University. 31. Post, Gerald. V, Anderson, David. L; Boston, McGraw-Hill, Irwin
		
			,
	year={2008. 2006}
		
	

}

@book{b30,
	
	
		,
	author={{
			KathySchwalbe
		}}
		,
	title={{Managing Information Technology Projects}}
				Australia, Course Technology
		
			,
	year={2011}
			
		
	

}

@incollection{b31,
	
	
		,
	title={{Information Technology in Business: principle, p31-33, practice and opportunities}}
		,
	author={{
			JamesSenn
		}}
	
	
		,
	booktitle={{Information System Management}}
				Englewood Cliffs N. J, Prentice Hall; New Delhi
		
			,
	publisher={APH Publishing Corporation}
			,
	year={1995. 2007}
			
		
	
	,
	note={34. Single, S. R}

}