Abstract

This paper describes the steps used to develop a professional competence profile which allows a residential child youth care worker to perform his or her tasks in an efficient effective and confident way Among the strategic and specific competencies 11 were selected which explain a high percentage of performance empathy planning resistance to stress responsibility problem solving flexibility collaboration teamwork commitment expertise and communication skills Once the list of competencies has been established the behaviors that reflect them are determined and a questionnaire to evaluate the candidates for the position is elaborated