Abstract

The article aims at contributing to the debate about the introduction of ICT in social services with a reflection that on the basis of the development of the ISSS of the Italian Autonomous Region of Friuli Venezia Giulia shows that it is possible to set up an information system fill to the particular nature of social work and in particular to its methodology of work and to the complexity of social needs and of the relationship between social services user and social worker It points out that to get this result is important to give up the deterministic approach to technology as well as the centralized and top down approach to ISSS and to adopt a relational approach to both these issues