Achieving Optimality and Efficiency Services in the Bank: A Queuing Theory Approach

Abstract

Man's daily life is characterised by his waiting for services thus this study is aimed at finding ways of reducing the queues for optimal and effective services rendered. In a nutshell, the objective of this study is to examine the efficiency in the services rendered by some banks in the University of Nigeria, Nsukka campus branch thereby seeing to how optimality can be achieved in the services rendered by these banks. Thus, the central forms would be on the services rendered through ATMs since the bank made it compulsory that non bulk withdrawals must make use of ATM services and many people usually find it more convenient to make transfers and other forms of payments through ATMs.