Challenges Facing the Community in using Public Transport: A Case of Nkuhungu Ward in Dodoma City Council

Ngongho Bujiku Sende; Jacqueline Makolo

Authors

Ngongho Bujiku Sende
Jacqueline Makolo

Keywords:

community, transport and public

Abstract

The study of assessing challenges facing the community in using public transport was conducted at Nkuhungu ward in Dodoma city council. The objectives of this study was to assess challenges facing the community in using public transport, to evaluate availability of commuter buses, examine the challenges and determine possible measures. Methodology of study applied qualitative and quantitative data collected from respondents were summarized, coded, be analyzed and entered using statistic package for social science (SPSS) computer software used descriptive statistics to obtained means, frequencies, percentages and cross tabulations were used to obtain relationships between variables. The result reveals that the availability of commuter buses in Nkuhungu is good about 68.8% and 1.0% is bad. Also challenges facing passengers in using commuter buses majority 17.71% addressed that bad communication is one of big challenge that community faces and minority 4.17% injuries as a challenge. About 25% of respondent addressed education and training as a possible measure and 4.17 % suggested building bus stop near the community. The study recommended that, the ministry of home affairs and Sumatra should review their laws and policy and enforce them. Service providers must provide good customer care.

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Challenges Facing the Community in using Public Transport: A Case of Nkuhungu Ward in Dodoma City Council. (2020). Global Journal of Human-Social Science, 20(A5), 7-16. https://socialscienceresearch.org/index.php/GJHSS/article/view/3199

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