Information Security Threats to e-government Services in Kenya

Abstract

This study examined information security threats to e-government services commonly known as e-citizen. Grounded on General Systems Theory examined the nature of complex inter-relationships and interdependence of global society, states, non-state actors and individuals and how they relate in a complex internet -enabled communication network. Mixed method cross sectional survey was used. Targeted population of 12000 respondents from 51 Huduma Centres. Purposive sampling at 10% was chosen where 1200 structured questionnaires issued returned 966 responses at 80%. The data was processed and analysed using SPSS. The hypothesis was tested at 5% significance level. The study found that Kenyan citizens were the majority at 50%, Companies at 35%, Foreign Agencies 10% and Foreign Nationals at 5%. The services sought; Government to (G2C) 43%, Government to Business (G2B) 35%, Government to employees (G2E) 20% and Government to Government (G2G) 2%. The study identified 12 categories of information security threats i.e unauthorized access, illegal devices, unauthorized codes, distributed denial of services (ddos) false publications, computer frauds, cyber espionage, terrorism and squatting, phishing,