@incollection{,
	
					
					
					4AA16A63B97A02035695D44E783A90A6
				,
	author={{AnissatriAnjarwati}},
	journal={{Global Journal of Human Social Sciences}},
	journal={{GJHSS}}2249-460X0975-587X10.34257/GJHSS,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}2124550
}

@incollection{b0,
	
	
		,
	title={{The Influence of Customer Relationship Management (CRM) on Customer Loyalty in JW Marriott Hotel Surabaya}}
		,
	author={{
			FAndrean
		}}
	
	
		,
	journal={{Journal Manajemen Dan Kewirausahaan}}
		
			14
			2
			
			,
	year={2012}
		
	

}

@incollection{b1,
	
	
		,
	title={{Implikasi Green Brand Image, Green Satisfaction dan Green Trust Terhadap Loyalitas Pelanggan (Studi Kasus Pada Konsumen AMDK Galon Merk AQUA di Wilayah Serpong Utara)}}
		,
	author={{
			RAstini
		}}
	
	
		,
	journal={{Jurnal Manajemen}}
		
			20
			01
			,
	year={2016}
		
	

}

@incollection{b2,
	
	
		,
	title={{The Influence of Corporate Social Responsibility Activity toward Customer Loyalty through Improvement of Quality of Life in Urban Area}}
		,
	author={{
			TEBalqiah
		}}
	
	
		,
	journal={{The south east asian journal of management}}
		
			5
			1
			
			,
	year={2011}
		
	

}

@book{b3,
	
	
		,
	title={{Metode Penelitian Manajemen: Badan Penerbit Universitas Diponegoro}}
		,
	author={{
			AFerdinand
		}}
		
			,
	year={2014}
		
	

}

@incollection{b4,
	
	
		,
	title={{The mediation effect of customer satisfaction in relationship between service quality, service orientation and marketing mix strategy to customer loyalty}}
		,
	author={{
			AA RFernandes
		} and {
			SSolimun
		}}
		
	
	
		,
	journal={{Journal of Management Development}}
		
			,
	year={2018}
		
	

}

@book{b5,
	
	
		,
	title={{Model Persamaan Struktural Konsep dan Aplikasi dengan Program Amos 24}}
		,
	author={{
			IGhozali
		}}
		
			,
	year={2017}
			,
	address={Semarang}
		
		
			Badan Penerbit Universitas Diponegoro
		
	

}

@incollection{b6,
	
	
		,
	title={{The Influence of Product Quality, Brand Image, and Quality of Service to Customer Trust and Implication on Customer Loyalty (Survey on Customer Brand Sharp Electronics Product at the South Kalimantan Province)}}
		,
	author={{
			PHalim
		}}
	
	
		,
	journal={{European Journal of Business and Management}}
		
			6
			29
			
			,
	year={2014}
		
	

}

@incollection{b7,
	
	
		,
	title={{Pengaruh Kualitas Produk Terhadap Kepuasan, Reputasi Merek dan Loyalitas Konsumen Jamu Tolah Angin PT. Sido Muncul}}
		,
	author={{
			BHermawan
		}}
	
	
		,
	journal={{Jurnal Manajemen Teori dan Terapan}}
		
			4
			2
			,
	year={2011}
		
	

}

@incollection{b8,
	
	
		,
	title={{Effect of Service Quality and Price Perception on Corporate Image, Customer Satisfaction and Customer Loyalty among Mobile Telecommunication Services Provider}}
		,
	author={{
			BHermawan
		}}
	
	
		,
	journal={{IRA-International Journal of Management & Social Sciences}}
		
			8
			1
			
			,
	year={2017}
		
	

}

@incollection{b9,
	
	
		,
	title={{Greenwash and green purchase behaviour: the mediation of green brand image and green brand loyalty}}
		,
	author={{
			A.-FHuang
		}}
	
	
		,
	journal={{Total Quality Management & Business Excellence}}
		
			31
			
			,
	year={2020}
		
	

}

@incollection{b10,
	
	
		,
	title={{Pengaruh Kualitas Produk dan Layanan pada Loyalitas Pelanggan Coffe Shop}}
		,
	author={{
			IKusumasasti
		}}
	
	
		,
	journal={{Eko nomi Bisnis}}
		
			22
			2
			,
	year={2017}
		
	

}

@incollection{b11,
	
	
		,
	title={{Green brand benefits and their influence on brand loyalty}}
		,
	author={{
			JL A L CLeckie
		}}
	
	
		,
	journal={{Marketing Intelligence & Planning}}
		
			35
			3
			,
	year={2017}
		
	

}

@incollection{b12,
	
	
		,
	title={{The effect of green marketing strategy on business performance: a study of organic farms in Taiwan}}
		,
	author={{
			S.-IWu
		} and {
			S.-RLin
		}}
		
	
	
		,
	journal={{Total Quality Management & Business Excellence}}
		
			27
			
			,
	year={2016}
		
	

}