@incollection{,
	
					
					
					0367AD099249F4AE383B404E96C70E9B
				,
	author={{Dr.  JunaidaIsmail} and {AishahMusa} and {Mahadir} and {Universiti Teknologi MARA (UiTM), Malaysia}},
	journal={{Global Journal of Human Social Sciences}},
	journal={{GJHSS}}2249-460X0975-587X10.34257/GJHSS,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1181923
}

@incollection{b0,
	
	
		,
	title={{Measuring service quality in an academic library: an Indian case study}}
		,
	author={{
			AshokKumar Sahu
		}}
	
	
		,
	journal={{Library Review}}
		
			56
			3
			
			,
	year={2007}
		
	

}

@incollection{b1,
	
	
		,
	title={{Users' perceptions of library service quality: A LibQUAL+Qualitative Study}}
		,
	author={{
			CColleen
		} and {
			M HFred
		}}
		
	
	
		,
	journal={{Library Trends}}
		
			49
			4
			
			,
	year={2001}
		
	

}

@incollection{b2,
	
	
		,
	title={{Influence of Reliability Dimension on Service Quality Performance in Northern Region Malaysia University Academic Library}}
		,
	author={{
			JunaidaIsmail
		} and {
			MahadirLadisma
		} and {
			,
	Awis
		} and {
			SitiHajjar
		} and {
			MA
		} and {
			SharunizamShari & Kamaruzaman Jusoff
		}}
		
		
		
		
		
	
	
		,
	journal={{Canadian Social Science Journal}}
		
			5
			4
			
			,
	year={2009}
		
	

}

@book{b3,
	
	
		,
	title={{}}
		,
	author={{
			JunaidaIsmail
		} and {
			AishahMusa
		}}
		
		
			,
	publisher={Mahadir}
		
	

}

@book{b4,
	
	
		,
	title={{Influence of reliability dimension on service performance for USM library}}
		,
	editor={Ladisma,
	Awis. Sharunizam Shari, Siti Hajjar Mohd Amin & Afida Arapa.}
		
			,
	year={2011}
		
	

}

@incollection{b5,
	
	
		,
	title={{}}
	
	
		,
	journal={{Elixir Management & Art Online Journal}}
		
			37
			
		
	

}

@book{b6,
	
	
		,
	title={{}}
		,
	author={{
			NNarit
		} and {
			NHaruki
		}}
		
		
			,
	year={2003}
		
		
			Assessment of Library Service Quality At Thammasat University Library System". Japan: University of Library and Information Science
		
	

}

@incollection{b7,
	
	
		,
	title={{Perspective on new measure for research libraries}}
		,
	author={{
			DANitecki
		} and {
			BFranklin
		}}
		
	
	
		,
	journal={{The Journal of Academic Librarianship}}
		
			25
			6
			
			,
	year={1999}
		
	

}