@incollection{,
	
					
					
					6E97868823BB6B684F06CD1218BA7433
				,
	author={{Yalemsew GenetuYismaw} and {Kasahun DesyalewMekonen} and {Desta TegegneAssefa} and {Wolaita Sodo University}},
	journal={{Global Journal of Human Social Sciences}},
	journal={{GJHSS}}2249-460X0975-587X10.34257/GJHSS,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1651725
}

@book{b0,
	
	
		,
	title={{Commission on Macroeconomics and Health, World Health Organization}}
		,
	author={{
			DArhin-Tenkorang
		}}
		
			,
	year={2000}
			,
	address={Geneva}
		
	
	,
	note={Mobilizing Resources for Health: The Case for User Fees Revisited}

}

@book{b1,
	
	
		,
	title={{Service Management and Marking}}
		,
	author={{
			CGronroos
		}}
		
			,
	year={1990}
			,
	address={Lexington Books, Lexington, MA}
		
	

}

@book{b2,
	
	
		,
	author={{
			JohnWiley &sons
		}}
		,
	title={{research methods for everyday life: blending qualitative and quantitative approaches, jossey-bass: printed in the United States of America}}
				
			,
	year={2009}
		
	

}

@book{b3,
	
	
		,
	author={{
			CKothari
		}}
		,
	title={{Research Methodology; Methods and Techniques}}
				New Delhi
		
			,
	publisher={New Age International Publishers}
			,
	year={2008}
		
	

}

@incollection{b4,
	
	
		,
	title={{A comparison of Magal's service quality instrument with SERPERF}}
		,
	author={{
			HLandrum
		} and {
			VRPrybutok
		} and {
			XZhang
		}}
		
		
	
	
		,
	journal={{Information and Management}}
		
			44
			
			,
	year={2007}
		
	

}

@incollection{b5,
	
	
		,
	title={{Marketing education: A review of service quality perceptions among international students}}
		,
	author={{
			RMarilyn
		}}
	
	
		,
	journal={{International Journal of Contemporary Hospitality Management}}
		
			17
			1
			,
	year={2005}
		
	

}

@book{b6,
	
	
		,
	title={{Restructuring US higher education: analyzing models for academic Management Review, spring}}
		,
	author={{
			SOMichael
		}}
		
			,
	year={1998. 1991}
			
		
	

}

@book{b7,
	
	
		,
	title={{Education sector development program III}}
		
			,
	year={2005}
		
	
	,
	note={ESDPIII}

}

@book{b8,
	
	
		,
	title={{Addis Ababa: Ministry of Education, Education management information system department}}
		
	
	,
	note={Program action plan}

}

@book{b9,
	
	
		,
	title={{Addis Ababa: Education sector development program planning and analysis department}}
		
			,
	year={2009}
		
	
	,
	note={Education statistics annual abstract}

}

@incollection{b10,
	
	
		,
	title={{Quality in higher education}}
		,
	author={{
			JParri
		}}
	
	
		,
	booktitle={{Vadyba/Management}}
				
			,
	year={2006}
			2
			
		
	

}

@incollection{b11,
	
	
		,
	title={{Beyond Service Quality Dimensions in Higher Education and Towards a Service Contract}}
		,
	author={{
			JRowley
		}}
	
	
		,
	journal={{Quality Assurance in Education}}
		
			5
			1
			
			,
	year={1997}
		
	

}

@book{b12,
	
	
		,
	author={{
			ValarieAZeithaml
		} and {
			MaryJBitner
		}}
		
		,
	title={{Services Marketing}}
				New York, McGrawHill
		
			,
	year={1996}
		
	

}