@incollection{,
	
					
					
					E7993734AFEB2C170DD6D89B9276395A
				,
	author={{SuchetaSarkar} and {Research Scholar, Recruitment and Assessment Centre, DRDO, Delhi}},
	journal={{Global Journal of Human Social Sciences}},
	journal={{GJHSS}}2249-460X0975-587X10.34257/GJHSS,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1473139
}

@book{b0,
	
	
		,
	title={{Emotional labor in service roles: The influence of identity}}
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	author={{
			BEAshforth
		} and {
			RHHumphrey
		}}
		
		
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	year={1993}
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	publisher={Academy of management review}
			18
			
		
	

}

@incollection{b1,
	
	
		,
	title={{Emotion in the workplace: A reappraisal}}
		,
	author={{
			BEAshforth
		} and {
			RHHumphrey
		}}
		
	
	
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	journal={{Human relations}}
		
			48
			2
			
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	year={1995}
		
	

}

@incollection{b2,
	
	
		,
	title={{Associations of personality and emotional intelligence with display rule perceptions and emotional labour}}
		,
	author={{
			EJAustin
		} and {
			TCDore
		} and {
			KMDonovan
		}}
		
		
	
	
		,
	journal={{Personality and Individual Differences}}
		
			44
			3
			
			,
	year={2008}
		
	

}

@incollection{b3,
	
	
		,
	title={{Knowing what you're feeling and knowing what to do about it: Mapping the relation between emotion differentiation and emotion regulation}}
		,
	author={{
			LFBarrett
		} and {
			JGross
		} and {
			TCChristensen
		} and {
			MBenvenuto
		}}
		
		
		
	
	
		,
	journal={{Cognition & Emotion}}
		
			15
			6
			
			,
	year={2001}
		
	

}

@incollection{b4,
	
	
		,
	title={{Autonomy as a moderator of the relationships between the Big Five personality dimensions and job performance}}
		,
	author={{
			MRBarrick
		} and {
			MKMount
		}}
		
	
	
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	journal={{Journal of applied Psychology}}
		
			78
			1
			111
			,
	year={1993}
		
	

}

@incollection{b5,
	
	
		,
	title={{Personality, political skill, and job performance}}
		,
	author={{
			GBlickle
		} and {
			JAMeurs
		} and {
			IZettler
		} and {
			JSolga
		} and {
			DNoethen
		} and {
			JKramer
		} and {
			GRFerris
		}}
		
		
		
		
		
		
	
	
		,
	journal={{Journal of Vocational Behavior}}
		
			72
			3
			
			,
	year={2008}
		
	

}

@book{b6,
	
	
		,
	title={{Toward understanding emotional management at work: A quantitative review of emotional labor research}}
		,
	author={{
			JEBono
		} and {
			MAVey
		}}
		
		
			,
	year={2005}
			
		
	

}

@incollection{b7,
	
	
		,
	title={{Personality and emotional performance: extraversion, neuroticism, and self-monitoring}}
		,
	author={{
			JEBono
		} and {
			MAVey
		}}
		
	
	
		,
	journal={{Journal of occupational health psychology}}
		
			12
			2
			
			,
	year={2007}
		
	

}

@book{b8,
	
	
		,
	title={{}}
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	author={{
			APBrief
		} and {
			AHButcher
		} and {
			LRoberson
		}}
		
		
		
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	year={1995}
		
	

}

@incollection{b9,
	
	
		,
	title={{The effects of positive mood-inducing events and negative affectivity on job satisfaction in a field experiment}}
		,
	author={{
			DispositionCookies
		}}
	
	
		,
	journal={{Organizational Behavior and Human Decision Processes}}
		
			62
			1
			
		
	

}

@incollection{b10,
	
	
		,
	title={{The role of emotional intelligence and other individual difference variables in predicting emotional labor relative to situational demands}}
		,
	author={{
			CMBrotheridge
		}}
	
	
		,
	journal={{Psicothema}}
		
			18
			
			,
	year={2006}
		
	
	,
	note={Suplemento}

}

@incollection{b11,
	
	
		,
	title={{On the microfoundations of macrosociology}}
		,
	author={{
			RCollins
		}}
	
	
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	year={1981}
		
	

}

@incollection{b12,
	
	
		,
	title={{Antecedents and consequences of emotional display rule perceptions}}
		,
	author={{
			JMDiefendorff
		} and {
			EMRichard
		}}
		
	
	
		,
	journal={{Journal of Applied Psychology}}
		
			88
			2
			
			,
	year={2003}
		
	

}

@incollection{b13,
	
	
		,
	title={{The dimensionality and antecedents of emotional labor strategies}}
		,
	author={{
			JMDiefendorff
		} and {
			MHCroyle
		} and {
			RHGosserand
		}}
		
		
	
	
		,
	journal={{Journal of Vocational Behavior}}
		
			66
			2
			
			,
	year={2005}
		
	

}

@incollection{b14,
	
	
		,
	title={{Development and validation of the political skill inventory}}
		,
	author={{
			GRFerris
		} and {
			DCTreadway
		} and {
			RWKolodinsky
		} and {
			WAHochwarter
		} and {
			CJKacmar
		} and {
			CDouglas
		} and {
			DDFrink
		}}
		
		
		
		
		
		
	
	
		,
	journal={{Journal of Management}}
		
			31
			1
			
			,
	year={2005}
		
	

}

@incollection{b15,
	
	
		,
	title={{The Effect of Emotional Labor Strategies (Surface Acting and Deep Acting) on Job Satisfaction and Job Burnout in Iranian Organizations: The Role of Emotional Intelligence}}
		,
	author={{
			KGhalandari
		} and {
			MG GJogh
		}}
		
	
	
		,
	journal={{Interdisciplinary Journal of Research in Business}}
		
			1
			12
			
			,
	year={2012}
		
	

}

@book{b16,
	
	
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	title={{The managed heart: Commercialization of human feeling}}
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	author={{
			ARHochschild
		}}
		
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	year={1983}
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	publisher={University of California Press}
		
	

}

@book{b17,
	
	
		,
	title={{A socioanalytic perspective on job performance. Human performance}}
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	author={{
			RHogan
		} and {
			DShelton
		}}
		
		
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	year={1998}
			11
			
		
	

}

@incollection{b18,
	
	
		,
	title={{Psychophysiological effects of emotional dissonance in a face-to-face service interaction}}
		,
	author={{
			HHopp
		} and {
			SRohrmann
		} and {
			DZapf
		} and {
			VHodapp
		}}
		
		
		
	
	
		,
	journal={{Stress, & Coping}}
		
			23
			4
			
			,
	year={2010}
		
	
	,
	note={Anxiety}

}

@incollection{b19,
	
	
		,
	title={{Examination of the paths between personality, current mood, its evaluation, and emotion regulation}}
		,
	author={{
			MKokkonen
		} and {
			LPulkkinen
		}}
		
	
	
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	journal={{European Journal of Personality}}
		
			15
			2
			
			,
	year={2001}
		
	

}

@incollection{b20,
	
	
		,
	title={{Personality and susceptibility to positive and negative emotional states}}
		,
	author={{
			RJLarsen
		} and {
			TKetelaar
		}}
		
	
	
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	journal={{Journal of personality and social psychology}}
		
			61
			1
			
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	year={1991}
		
	

}

@incollection{b21,
	
	
		,
	title={{Dispositional antecedents and consequences of emotional labor at work}}
		,
	author={{
			YLiu
		} and {
			PLPerrewé
		} and {
			WAHochwarter
		} and {
			CJKacmar
		}}
		
		
		
	
	
		,
	journal={{Journal of Leadership & Organizational Studies}}
		
			10
			4
			
			,
	year={2004}
		
	

}

@incollection{b22,
	
	
		,
	title={{Emotional intelligence, personality, and the perceived quality of social relationships}}
		,
	author={{
			PNLopes
		} and {
			PSalovey
		} and {
			RStraus
		}}
		
		
	
	
		,
	journal={{Personality and individual Differences}}
		
			35
			3
			
			,
	year={2003}
		
	

}

@book{b23,
	
	
		,
	title={{Emotional labor in intercultural service encounters: An experience sampling study (Doctoral dissertation}}
		,
	author={{
			ASMccance
		}}
		
			,
	year={2011}
		
		
			University of Illinois at Urbana-Champaign
		
	

}

@incollection{b24,
	
	
		,
	title={{Explaining the protective effect of trait emotional intelligence regarding occupational stress: Exploration of emotional labour processes}}
		,
	author={{
			MMikolajczak
		} and {
			CMenil
		} and {
			OLuminet
		}}
		
		
	
	
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	journal={{Journal of Research in Personality}}
		
			41
			5
			
			,
	year={2007}
		
	

}

@incollection{b25,
	
	
		,
	title={{The genos emotional intelligence inventory: a measure designed specifically for workplace applications}}
		,
	author={{
			BRPalmer
		} and {
			CStough
		} and {
			RHarmer
		} and {
			GGignac
		}}
		
		
		
	
	
		,
	booktitle={{Assessing Emotional Intelligence}}
				US
		
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	publisher={Springer}
			,
	year={2009}
			
		
	

}

@book{b26,
	
	
		,
	title={{Emotional intelligence as a facilitator of the emotional labor process}}
		,
	author={{
			LMPrati
		}}
		
			,
	year={2004}
		
	

}

@incollection{b27,
	
	
		,
	title={{Service with a smile: Emotional contagion in the service encounter}}
		,
	author={{
			SDPugh
		}}
	
	
		,
	journal={{Academy of management journal}}
		
			44
			5
			
			,
	year={2001}
		
	

}

@incollection{b28,
	
	
		,
	title={{Expression of emotion as part of the work role}}
		,
	author={{
			ARafaeli
		} and {
			RISutton
		}}
		
	
	
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	journal={{Academy of management review}}
		
			12
			1
			
			,
	year={1987}
		
	

}

@incollection{b29,
	
	
		,
	title={{Measuring personality in one minute or less: A 10-item short version of the Big Five Inventory in English and German}}
		,
	author={{
			BRammstedt
		} and {
			OPJohn
		}}
		
	
	
		,
	journal={{Journal of research in Personality}}
		
			41
			1
			
			,
	year={2007}
		
	

}

@incollection{b30,
	
	
		,
	title={{Comparing the validity of multiple social effectiveness constructs in the prediction of managerial job performance}}
		,
	author={{
			ASemadar
		} and {
			GRobins
		} and {
			GRFerris
		}}
		
		
	
	
		,
	journal={{Journal of Organizational Behavior}}
		
			27
			4
			
			,
	year={2006}
		
	

}

@incollection{b31,
	
	
		,
	title={{Maintaining norms about expressed emotions: The case of bill collectors}}
		,
	author={{
			RISutton
		}}
	
	
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	journal={{Administrative Science Quarterly}}
		
			
			,
	year={1991}
		
	

}

@incollection{b32,
	
	
		,
	title={{Situational and dispositional predictors of displays of positive emotions}}
		,
	author={{
			HHTan
		} and {
			MDFoo
		} and {
			CLChong
		} and {
			RNg
		}}
		
		
		
	
	
		,
	journal={{Journal of Organizational Behavior}}
		
			24
			8
			
			,
	year={2003}
		
	

}

@incollection{b33,
	
	
		,
	title={{Emotional labor and the five-factor model of personality}}
		,
	author={{
			MJTews
		} and {
			TMGlomb
		}}
		
	
	
		,
	booktitle={{annual meeting of the Society for Industrial and Organizational Psychology}}
				Orlando, FL
		
			,
	year={2003}
		
	

}

@incollection{b34,
	
	
		,
	title={{Negative emotions and their effect on customer complaint behaviour}}
		,
	author={{
			BTronvoll
		}}
	
	
		,
	journal={{Journal of Service Management}}
		
			22
			1
			
			,
	year={2011}
		
	

}

@incollection{b35,
	
	
		,
	title={{Negative affectivity: the disposition to experience aversive emotional states}}
		,
	author={{
			DWatson
		} and {
			LAClark
		}}
		
	
	
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	journal={{Psychological bulletin}}
		
			96
			3
			
			,
	year={1984}
		
	

}

@incollection{b36,
	
	
		,
	title={{Emotion work and psychological well-being: A review of the literature and some conceptual considerations}}
		,
	author={{
			DZapf
		}}
	
	
		,
	journal={{Human resource management review}}
		
			12
			2
			
			,
	year={2002}
		
	

}

@incollection{b37,
	
	
		,
	title={{On the positive and negative effects of emotion work in organizations}}
		,
	author={{
			DZapf
		} and {
			MHolz
		}}
		
	
	
		,
	journal={{European Journal of Work and Organizational Psychology}}
		
			15
			1
			
			,
	year={2006}
		
	

}

@incollection{b38,
	
	
		,
	title={{Emotion work as a source of stress: The concept and development of an instrument}}
		,
	author={{
			DZapf
		} and {
			CVogt
		} and {
			CSeifert
		} and {
			HMertini
		} and {
			AIsic
		}}
		
		
		
		
	
	
		,
	journal={{European Journal of Work and Organizational Psychology}}
		
			8
			3
			
			,
	year={1999}
		
	

}

@incollection{b39,
	
	
		,
	title={{Burnout in health care: The role of the five factors of personality}}
		,
	author={{
			KLZellars
		} and {
			PLPerrewé
		} and {
			WAHochwarter
		}}
		
		
	
	
		,
	journal={{Journal of Applied Social Psychology}}
		
			30
			8
			
			,
	year={2000}
		
	

}

@book{b40,
	
	
		,
	title={{Emotional dissonance and employee well-being}}
		,
	author={{
			WJZerbe
		}}
		
			,
	year={2000}
		
	

}