@incollection{,
	
					
					
					430545AC6918F4673D8B141978E8B3D9
				,
	author={{Lidia NeumannPotrich} and {Paulo MauricioSelig} and {Universidade Federal de Santa Catarina - Brasil}},
	journal={{Global Journal of Human Social Sciences}},
	journal={{GJHSS}}2249-460X0975-587X10.34257/GJHSS,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1972739
}

@incollection{b0,
	
	
		,
	title={{Changing IT providers in public sector outsourcing: Managing the loss of experiential knowledge}}
		,
	author={{
			MAlaranta
		} and {
			SL&jarvenpaa
		}}
		
	
	
		,
	booktitle={{2010 43rd Hawaii International Conference on System Sciences}}
				
			,
	publisher={IEEE}
			,
	year={2010}
			
		
	

}

@incollection{b1,
	
	
		,
	title={{Knowledge gaps in post-merger integration of software maintenance processes: A case study}}
		,
	author={{
			MAlaranta
		} and {
			EMartela
		}}
		
	
	
		,
	booktitle={{The European Conference on Information Systems Management}}
				
			,
	year={2012}
			9
		
	
	,
	note={Academic Conferences International Limited}

}

@book{b2,
	
	
		,
	title={{Doing ethnographic and observational research}}
		,
	author={{
			MAngrosino
		}}
		
			,
	year={2007}
			,
	address={Sage}
		
	

}

@incollection{b3,
	
	
		,
	title={{Análise de conteúdo}}
		,
	author={{
			LBardin
		}}
	
	
		,
	journal={{Lisboa: edições}}
		
			70
			225
			,
	year={1977}
		
	

}

@incollection{b4,
	
	
		,
	title={{Mitigating Knowledge Loss: A Strategic Imperative for Nurse Leaders}}
		,
	author={{
			MRBleich
		} and {
			BLCleary
		} and {
			KDavis
		} and {
			BJHatcher
		} and {
			POHewlett
		} and {
			KSHill
		}}
		
		
		
		
		
	
	
		,
	journal={{The Journal of nursing administration}}
		
			45
			10
			
			,
	year={2015}
		
	
	,
	note={Suppl}

}

@book{b5,
	
	
		,
	title={{Intellectual capital: an exploratory study that develops measures and models. Management decision}}
		,
	author={{
			NBontis
		}}
		
			,
	year={1998}
			36
			
		
	

}

@incollection{b6,
	
	
		,
	title={{The knowledge toolbox:: A review of the tools available to measure and manage intangible resources}}
		,
	author={{
			NBontis
		} and {
			NCDragonetti
		} and {
			KJacobsen
		} and {
			G&roos
		}}
		
		
		
	
	
		,
	journal={{European management journal}}
		
			17
			4
			
			,
	year={1999}
		
	

}

@book{b7,
	
	
		,
	title={{Strategies to enhance intergenerational learning and reducing knowledge loss}}
		,
	author={{
			CBratianu
		} and {
			EBolisani
		} and {
			RDLeon
		}}
		
		
		
			,
	year={2015}
			,
	address={Vine}
		
	

}

@book{b8,
	
	
		,
	title={{}}
		,
	author={{
			EBueno
		} and {
			MPSalmador
		} and {
			CMerino
		}}
		
		
		
			,
	year={2008}
		
	

}

@incollection{b9,
	
	
		,
	title={{An empirical comparison of developer retention in the RubyGems and npm software ecosystems}}
		,
	author={{
			Génesis
		}}
	
	
		,
	booktitle={{Innovations in Systems and Software Engineering}}
				
			,
	year={2017}
			26
			
		
	
	,
	note={Una reflexión sobre el Modelo Intellectus y sus aplicaciones}

}

@incollection{b10,
	
	
		,
	title={{A knowledge-based risk assessment framework for evaluating web-enabled application outsourcing projects}}
		,
	author={{
			WLCurrie
		}}
	
	
		,
	journal={{International Journal of Project Management}}
		
			21
			3
			
			,
	year={2003}
		
	

}

@incollection{b11,
	
	
		,
	title={{An introduction to the economy of the knowledge society}}
		,
	author={{
			PADavid
		} and {
			DForay
		}}
		
	
	
		,
	journal={{International social science journal}}
		
			54
			171
			
			,
	year={2002}
		
	

}

@incollection{b12,
	
	
		,
	title={{Knowledge Risk Assessments}}
		,
	author={{
			BDelak
		} and {
			NDamij
		}}
		
	
	
		,
	booktitle={{European Conference on Knowledge Management}}
				
			,
	year={2015. September}
			997
		
	

}

@book{b13,
	
	
		,
	title={{Academic Conferences International Limited}}
		
	

}

@book{b14,
	
	
		,
	title={{Lost knowledge: Confronting the threat of an aging workforce}}
		,
	author={{
			DWDelong
		} and {
			JStorey
		}}
		
		
			,
	year={2004}
			,
	publisher={Oxford University Press}
		
	

}

@book{b15,
	
	
		,
	title={{Knowledge leakages and ways to reduce them in small and medium-sized enterprises (SMEs). Information}}
		,
	author={{
			SDurst
		} and {
			HFerenhof
		}}
		
		
			,
	year={2014}
			5
			
		
	

}

@incollection{b16,
	
	
		,
	title={{Do you know your knowledge at risk}}
		,
	author={{
			SDurst
		} and {
			SWilhelm
		}}
		
	
	
		,
	booktitle={{Measuring Business Excellence}}
				
			7
			
		
	

}

@incollection{b17,
	
	
		,
	title={{Development of a method to retain experiential knowledge in capital projects organizations}}
		,
	author={{
			CHCaldas
		} and {
			RWElkington
		} and {
			JTO'connor
		} and {
			JYKim
		}}
		
		
		
	
	
		,
	journal={{Journal of Management in Engineering}}
		
			31
			5
			4014083
			,
	year={2014}
		
	

}

@book{b18,
	
	
		,
	title={{Capital intelectual: descobrindo o valor de sua empresa pela identificação de seus valores internos}}
		,
	author={{
			LEdvinsso
		} and {
			MSMalone
		}}
		
		
			,
	year={1998}
			,
	publisher={Makron Brooks}
			,
	address={São Paulo}
		
	

}

@incollection{b19,
	
	
		,
	title={{Developing a model for managing intellectual capital}}
		,
	author={{
			LEdvinsson
		} and {
			PSullivan
		}}
		
	
	
		,
	journal={{European management journal}}
		
			14
			4
			
			,
	year={1996}
		
	

}

@incollection{b20,
	
	
		,
	title={{Theory building from cases: Opportunities and challenges}}
		,
	author={{
			KMEisenhardt
		} and {
			MEGraebner
		}}
		
	
	
		,
	journal={{Academyof management journal}}
		
			50
			1
			
			,
	year={2007}
		
	

}

@book{b21,
	
	
		,
	title={{Um modelo para identificar desperdícios de conhecimento relacionados à performance dos portfólios de projetos}}
		,
	author={{
			HAFerenhof
		}}
		
			,
	year={2015}
		
	

}

@incollection{b22,
	
	
		,
	title={{Intellectual capital dimensions: state of the art in 2014}}
		,
	author={{
			HAFerenhof
		} and {
			SDurst
		} and {
			PMSelig
		}}
		
		
	
	
		,
	journal={{Journal of Intellectual Capital}}
		
			16
			1
			
			,
	year={2015}
		
	

}

@incollection{b23,
	
	
		,
	title={{Da fala do outro ao texto negociado: discussões sobre a na pesquisa qualitativa}}
		,
	author={{
			MT DFraser
		} and {
			SM GGondim
		}}
		
	
	
		,
	journal={{Paidéia}}
		
			14
			28
			,
	year={2004}
		
	

}

@incollection{b24,
	
	
		,
	title={{Assessing the Risk of Acquired Information Technology Knowledge Loss}}
		,
	author={{
			AFontaine
		}}
	
	
		,
	booktitle={{ICIS}}
				
			,
	year={2010}
			167
		
	

}

@incollection{b25,
	
	
		,
	title={{Inter-generational learning of teachers: what and how do teachers learn from older and younger colleagues?}}
		,
	author={{
			KGeeraerts
		} and {
			PTynjälä
		} and {
			HL&heikkinen
		}}
		
		
	
	
		,
	journal={{European Journal of Teacher Education}}
		
			41
			4
			
			,
	year={2018}
		
	

}

@book{b26,
	
	
		,
	title={{Processo de criação de empresas de base tecnológica-o caso de uma indústria de automação paranaense}}
		,
	author={{
			RKGonzalez
		} and {
			SA N D R AGirardi
		} and {
			APSegatto
		}}
		
		
		
			,
	year={2009}
		
		
			Anais do Simpósio de Administração da Produção
		
	
	,
	note={Logística e Operações Internacionais}

}

@incollection{b27,
	
	
		,
	title={{Tool-supported continuous business process innovation: a case study in globally distributed software teams}}
		,
	author={{
			AHeredia
		} and {
			RColomo-Palacios
		} and {
			PSoto-Acosta
		}}
		
		
	
	
		,
	journal={{European Journal of International Management}}
		
			11
			4
			
			,
	year={2017}
		
	

}

@incollection{b28,
	
	
		,
	title={{Same bed, but different dreams? Comparing retired and incumbent police officers' perceptions of lost knowledge and transfer mechanisms}}
		,
	author={{
			LTHu
		}}
	
	
		,
	journal={{Crime, lawand social change}}
		
			53
			4
			
			,
	year={2010}
		
	

}

@incollection{b29,
	
	
		,
	title={{Using software archaeology to measure knowledge loss in software projects due to developer turnover}}
		,
	author={{
			DIzquierdo-Cortazar
		} and {
			GRobles
		} and {
			FOrtega
		} and {
			JMGonzalez-Barahona
		}}
		
		
		
	
	
		,
	booktitle={{42nd Hawaii International Conference on System Sciences}}
				
			,
	publisher={IEEE}
			,
	year={2009. 2009}
			
		
	

}

@book{b30,
	
	
		,
	title={{A proposed method for assessing knowledge loss risk with departing personnel. VINE: The journal of information and knowledge management systems}}
		,
	author={{
			EMJennex
		}}
		
			,
	year={2014}
			44
			
		
	

}

@incollection{b31,
	
	
		,
	title={{Baby Boomers, Generation X and Generation Y? Policy implications for defence forces in the modern era}}
		,
	author={{
			BJorgensen
		}}
	
	
		,
	journal={{foresight}}
		
			5
			4
			
			,
	year={2003}
		
	

}

@incollection{b32,
	
	
		,
	title={{Use of knowledge management for competitive advantage: The case study of Max Life Insurance}}
		,
	author={{
			HJoshi
		} and {
			JAFarooquie
		} and {
			DChawla
		}}
		
		
	
	
		,
	journal={{Global Business Review}}
		
			17
			2
			
			,
	year={2016}
		
	

}

@incollection{b33,
	
	
		,
	title={{Performance measures for increasing intellectual capital}}
		,
	author={{
			DJKnight
		}}
	
	
		,
	journal={{Strategy & leadership}}
		
			27
			2
			
			,
	year={1999}
		
	

}

@incollection{b34,
	
	
		,
	title={{Communication and personality profiles of global software developers}}
		,
	author={{
			SALicorish
		} and {
			SGMacdonell
		}}
		
	
	
		,
	journal={{Informationand Software Technology}}
		
			64
			
			,
	year={2015}
		
	

}

@incollection{b35,
	
	
		,
	title={{The influences of knowledge loss and knowledge retention mechanisms on the absorptive capacity and performance of a MIS department}}
		,
	author={{
			TCLin
		} and {
			CL HChang
		} and {
			WCTsai
		}}
		
		
	
	
		,
	journal={{Management Decision}}
		
			54
			7
			
			,
	year={2016}
		
	

}

@incollection{b36,
	
	
		,
	title={{The Role of Knowledge Management in Organisational Performance}}
		,
	author={{
			SMakore
		} and {
			CEresia-Eke
		}}
		
	
	
		,
	booktitle={{European Conference on Knowledge Management}}
				
			,
	year={2014}
			3
			1240
		
	
	,
	note={Academic Conferences International Limited}

}

@book{b37,
	
	
		,
	title={{Managers and organizational forgetting: a synthesis. The Learning Organization}}
		,
	author={{
			SMariano
		} and {
			ACasey
		} and {
			FOlivera
		}}
		
		
		
			,
	year={2018}
			25
			
		
	

}

@incollection{b38,
	
	
		,
	title={{Measuring the impact of knowledge loss: more than ripples on a pond}}
		,
	author={{
			PMassingham
		}}
	
	
		,
	booktitle={{Management Learning}}
				
			,
	year={2008}
			39
			
		
	

}

@incollection{b39,
	
	
		,
	title={{Measuring the impact of knowledge loss: a longitudinal study}}
		,
	author={{
			PRMassingham
		}}
	
	
		,
	journal={{Journal of Knowledge Management}}
		
			22
			4
			
			,
	year={2018}
		
	

}

@incollection{b40,
	
	
		,
	title={{Qualitative Research and Case Study Applications in Education. Revised and Expanded from" Case Study Research in Education}}
		,
	author={{
			SBMerriam
		}}
	
	
		,
	booktitle={{350 Sansome St}}
		
			,
	year={1998}
			,
	publisher={Jossey-Bass Publishers}
		
	

}

@incollection{b41,
	
	
		,
	title={{Uma análise crítica do termo organizações intensivas em conhecimento}}
		,
	author={{
			FCNadai
		}}
	
	
		,
	journal={{Revista GEPROS}}
		
			3
			97
			,
	year={2006}
		
	

}

@incollection{b42,
	
	
		,
	title={{Revisiting turnover-induced knowledge loss in software projects}}
		,
	author={{
			MNassif
		} and {
			MP&robillard
		}}
		
	
	
		,
	booktitle={{2017 IEEE International Conference on Software Maintenance and Evolution (ICSME)}}
				
			,
	publisher={IEEE}
			,
	year={2017}
			
		
	

}

@incollection{b43,
	
	
		,
	title={{Human Resource Management and Effects of Mentoring on Retention of Employees in the Construction Sector: A Literature Review}}
		,
	author={{
			MWNkomo
		} and {
			WDThwala
		} and {
			COAigbavboa
		}}
		
		
	
	
		,
	booktitle={{International Conference on Applied Human Factors and Ergonomics}}
				Cham
		
			,
	publisher={Springer}
			,
	year={2017}
			
		
	

}

@incollection{b44,
	
	
		,
	title={{Design rationale capture in the globalised enterprise: an industrial study}}
		,
	author={{
			ANkwocha
		} and {
			JGHall
		} and {
			L&rapanotti
		}}
		
		
	
	
		,
	booktitle={{2010 Fifth International Conference on Software Engineering Advances}}
				
			,
	publisher={IEEE}
			,
	year={2010}
			
		
	

}

@book{b45,
	
	
		,
	title={{The knowledgecreating company: How Japanese companies create the dynamics of innovation}}
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	author={{
			INonaka
		} and {
			HTakeuchi
		}}
		
		
			,
	year={1995}
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	publisher={Oxford university press}
		
	

}

@book{b46,
	
	
		,
	title={{Measuring knowledge management in the business sector: first steps}}
		
			,
	year={2003}
			,
	publisher={OECD}
			,
	address={Paris}
		
	

}

@incollection{b47,
	
	
		,
	title={{Perceptions Of Employee Knowledge Risks In Multinational, Multilevel Organisations: Managing Knowledge Leaking And Leaving}}
		,
	author={{
			HOlander
		} and {
			P&hurmelinna-Laukkanen
		}}
		
	
	
		,
	journal={{International Journal of Innovation Management}}
		
			19
			03
			1540006
			,
	year={2015}
		
	

}

@incollection{b48,
	
	
		,
	title={{Towards REX Method for Capitalizing the Knowledge of a Corporate Memory}}
		,
	author={{
			HOuided
		} and {
			LMTayab
		} and {
			MLyes
		}}
		
		
	
	
		,
	booktitle={{International Conference on Intelligent Decision Technologies}}
				Cham
		
			,
	publisher={Springer}
			,
	year={2017}
			
		
	

}

@book{b49,
	
	
		,
	title={{A theoretically grounded model to reduce the risk of knowledge loss in organisations: an energy company evaluation. Knowledge and Process Management}}
		,
	author={{
			PParboteeah
		} and {
			TJackson
		} and {
			NWilkinson
		}}
		
		
		
			,
	year={2016}
			23
			
		
	

}

@incollection{b50,
	
	
		,
	title={{Intellectual capital literature review: measurement, reporting and management}}
		,
	author={{
			RPetty
		} and {
			JGuthrie
		}}
		
	
	
		,
	journal={{Journal of intellectual capital}}
		
			1
			2
			
			,
	year={2000}
		
	

}

@incollection{b51,
	
	
		,
	title={{Knowledge management and measurement: a critical review}}
		,
	author={{
			MRagab
		} and {
			A&arisha
		}}
		
	
	
		,
	journal={{Journal of knowledge management}}
		
			17
			6
			
			,
	year={2013}
		
	

}

@incollection{b52,
	
	
		,
	title={{Exploring knowledge loss in open source software (OSS) projects}}
		,
	author={{
			MRashid
		} and {
			PMClarke
		} and {
			RVConnor
		}}
		
		
	
	
		,
	booktitle={{International conference on software process improvement and capability determination}}
				Cham
		
			,
	publisher={Springer}
			,
	year={2017. October}
			
		
	

}

@incollection{b53,
	
	
		,
	title={{Quantifying and mitigating turnoverinduced knowledge loss: Case studies of Chrome and a project at Avaya}}
		,
	author={{
			PCRigby
		} and {
			YCZhu
		} and {
			SMDonadelli
		} and {
			AMockus
		}}
		
		
		
	
	
		,
	booktitle={{2016 IEEE/ACM 38th International Conference on Software Engineering (ICSE)}}
				
			,
	publisher={IEEE}
			,
	year={2016}
			
		
	

}

@incollection{b54,
	
	
		,
	title={{Managing the threat of lost knowledge through technology and teamwork}}
		,
	author={{
			KAScott
		}}
	
	
		,
	journal={{Nursing administration quarterly}}
		
			31
			1
			
			,
	year={2007}
		
	

}

@incollection{b55,
	
	
		,
	title={{Causes analysis and risk control of firm knowledge loss}}
		,
	author={{
			BShen
		} and {
			YKe
		}}
		
	
	
		,
	journal={{International Journal of System Assurance Engineering and Management}}
		
			8
			3
			
			,
	year={2017}
		
	

}

@incollection{b56,
	
	
		,
	title={{Why are major accidents still occurring}}
		,
	author={{
			ECSilva
		}}
	
	
		,
	booktitle={{Process Safety Progress}}
				ess Safety Progress
		
			,
	year={2016}
			35
			
		
	

}

@incollection{b57,
	
	
		,
	title={{Knowledge societies}}
		,
	author={{
			NStehr
		}}
	
	
		,
	booktitle={{Society and Knowledge}}
				
			,
	year={2017}
			
		
	
	,
	note={Routledge}

}

@incollection{b58,
	
	
		,
	title={{Intellectual capital: The new wealth of organizations}}
		,
	author={{
			TStewart
		} and {
			CRuckdeschel
		}}
		
	
	
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	journal={{Performance Improvement}}
		
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			7
			
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	year={1998}
		
	

}

@book{b59,
	
	
		,
	title={{The wealth of knowledge: Intellectual capital and the twenty-first century organization}}
		,
	author={{
			TAStewart
		}}
		
			,
	year={2007}
			,
	publisher={Crown Business}
		
	

}

@incollection{b60,
	
	
		,
	title={{Stability of knowledge collaboration network facing member loss and knowledge loss}}
		,
	author={{
			JSu
		} and {
			YYang
		} and {
			HLi
		}}
		
		
	
	
		,
	booktitle={{2017 6th International Conference on Industrial Technology and Management (ICITM)}}
				
			,
	publisher={IEEE}
			,
	year={2017. March}
			
		
	

}

@incollection{b61,
	
	
		,
	title={{A review of knowledge retention frameworks for knowledge intensive organization}}
		,
	author={{
			MS BSulaiman
		} and {
			ANordin
		} and {
			NL MNoor
		}}
		
		
	
	
		,
	booktitle={{2016 International Conference on Information Management and Technology (ICIMTech)}}
				
			,
	publisher={IEEE}
			,
	year={2016. November}
			
		
	

}

@incollection{b62,
	
	
		,
	title={{Knowledge retention and aging workforce in the oil and gas industry: a multi perspective study}}
		,
	author={{
			MSSumbal
		} and {
			ETsui
		} and {
			ESee-To
		} and {
			ABarendrecht
		}}
		
		
		
	
	
		,
	journal={{Journal of Knowledge Management}}
		
			21
			4
			
			,
	year={2017}
		
	

}

@incollection{b63,
	
	
		,
	title={{Critical areas of knowledge loss when employees leave in the oil and gas industry}}
		,
	author={{
			MSSumbal
		} and {
			ETsui
		} and {
			RCheong
		} and {
			EWSee-To
		}}
		
		
		
	
	
		,
	journal={{Journal of Knowledge Management}}
		
			22
			7
			
			,
	year={2018}
		
	

}

@incollection{b64,
	
	
		,
	title={{The intangible assets monitor}}
		,
	author={{
			ErikSveiby
		} and {
			KA R L
		}}
		
	
	
		,
	journal={{Journal of Human Resource Costing & Accounting}}
		
			2
			1
			
			,
	year={1997a}
		
	

}

@book{b65,
	
	
		,
	title={{The new organizational wealth: Managing & measuring knowledge-based assets}}
		,
	author={{
			KESveiby
		}}
		
			,
	year={1997b}
		
	
	,
	note={Berrett-KoehlerPublishers}

}

@incollection{b66,
	
	
		,
	title={{A knowledge-based theory of the firm to guide in strategy formulation}}
		,
	author={{
			KESveiby
		}}
	
	
		,
	journal={{Journal of intellectual capital}}
		
			2
			4
			
			,
	year={2001}
		
	

}

@incollection{b67,
	
	
		,
	title={{A conjoint approach to understanding IT application services outsourcing}}
		,
	author={{
			ASchwarz
		} and {
			BJayatilaka
		} and {
			RHirschheim
		} and {
			TGoles
		}}
		
		
		
	
	
		,
	journal={{Journal of the Association for Information Systems}}
		
			10
			10
			1
			,
	year={2009}
		
	

}

@incollection{b68,
	
	
		,
	title={{Understanding the factors which promote registered nurses' intent to stay in emergency and critical care areas}}
		,
	author={{
			MVan Osch
		} and {
			KScarborough
		} and {
			SCrowe
		} and {
			ACWolff
		} and {
			SReimer-Kirkham
		}}
		
		
		
		
	
	
		,
	journal={{Journal of clinical nursing}}
		
			27
			5-6
			
			,
	year={2018}
		
	

}

@incollection{b69,
	
	
		,
	title={{Knowledge creation and loss within a software organization: an exploratory case study}}
		,
	author={{
			DViana
		} and {
			TConte
		} and {
			SMarczak
		} and {
			RFerreira
		} and {
			CSouza
		}}
		
		
		
		
	
	
		,
	booktitle={{48th Hawaii International Conference on System Sciences}}
				
			,
	publisher={IEEE}
			,
	year={2015. 2015}
			
		
	

}

@incollection{b70,
	
	
		,
	title={{Managing the risks from information-through semantic information management}}
		,
	author={{
			PWWarren
		} and {
			NJDavies
		}}
		
	
	
		,
	journal={{BT Technology Journal}}
		
			25
			1
			
			,
	year={2007}
		
	

}

@incollection{b71,
	
	
		,
	title={{Overcoming knowledge loss through the utilization of an unlearning context}}
		,
	author={{
			AKWensley
		} and {
			JG CNavarro
		}}
		
	
	
		,
	journal={{Journalof Business Research}}
		
			68
			7
			
			,
	year={2015}
		
	

}

@incollection{b72,
	
	
		,
	title={{Knowledge management: an introduction and perspective}}
		,
	author={{
			KMWiig
		}}
	
	
		,
	journal={{Journalofknowledge Management}}
		
			1
			1
			
			,
	year={1997}
		
	

}

@book{b73,
	
	
		,
	title={{Estudo de Caso-: Planejamento e métodos}}
		,
	author={{
			RKYin
		}}
		
			,
	year={2015}
		
	
	,
	note={Bookman editora}

}

@incollection{b74,
	
	
		,
	title={{Knowledge Safety in small and medium-Size Service Companies: Case Study Analysis}}
		,
	author={{
			MZieba
		}}
	
	
		,
	booktitle={{European Conference on Knowledge Management}}
				
			,
	year={2016}
			984
		
	
	,
	note={Academic Conferences International Limited}

}