@incollection{,
	
					
					
					6CE2068557FCFC04EC2C0FC9E8AE6926
				,
	author={{AdviceChimbarange} and {University of Zimbabwe}},
	journal={{Global Journal of Human Social Sciences}},
	journal={{GJHSS}}2249-460X0975-587X10.34257/GJHSS,
	address={Cambridge, United States},
	publisher={Global Journals Organisation}1333136
}

@incollection{b0,
	
	
		,
	title={{}}
		,
	author={{
			MAbrahamson
		}}
	
	
		,
	journal={{Social Research Methods. Englewood Cliffs}}
		
			,
	year={1983}
			,
	publisher={Prentice Hall}
		
	

}

@incollection{b1,
	
	
		,
	title={{Image Restorstion Discourse and Crisis Communication}}
		,
	author={{
			WLBenoit
		}}
	
	
		,
	journal={{Public Relations Review}}
		
			23
			
			,
	year={1997}
		
	

}

@incollection{b2,
	
	
		,
	title={{Queen Elizabeth's Image Repair Discourse: Insentive royal or Compassionate Queen?}}
		,
	author={{
			WLBenoit
		} and {
			SLBrinson
		}}
		
	
	
		,
	journal={{Public Relations Review}}
		
			25
			
			,
	year={1999}
		
	

}

@book{b3,
	
	
		,
	title={{Accounts, Excuses and Apologies: A Theory of Image Restoration Strategies}}
		,
	author={{
			WLBenoit
		}}
		
			,
	year={1995}
			,
	address={Albany}
		
		
			State University of New York Press
		
	

}

@book{b4,
	
	
		,
	title={{The Clinton Scandals and the Politics of Image Restoration}}
		,
	author={{
			JRBlaney
		} and {
			WBenoit
		}}
		
		
			,
	year={2001}
			,
	publisher={Praeger}
			,
	address={Westport}
		
	

}

@incollection{b5,
	
	
		,
	title={{Dow Corning's Image Repair Strategies in the Breast Implant Crisis}}
		,
	author={{
			SLBrinson
		} and {
			WLBenoit
		}}
		
	
	
		,
	journal={{Communication Quarterly}}
		
			44
			
			,
	year={1996}
		
	

}

@book{b6,
	
	
		,
	author={{
			FNKerlinger
		}}
		,
	title={{Foundations of Behavioral Research}}
				New York; Holt, Rinehart, and Winston
		
			,
	year={2000}
		
	
	,
	note={4th ed.}

}

@book{b7,
	
	
		,
	title={{Gary Condit's Image Repair Strategies: Determined Denial and Differentiation. Public Relations Review}}
		,
	author={{
			MLen-Rios
		} and {
			WLBenoit
		}}
		
		
			,
	year={2004}
			30
			
		
	

}

@book{b8,
	
	
		,
	title={{Divine Apology: The Discourse of Religious Image Restoration}}
		,
	author={{
			BAMiller
		}}
		
			,
	year={2002}
			,
	publisher={Greenwood Publishing Group}
			,
	address={New York}
		
	

}

@incollection{b9,
	
	
		,
	title={{Ambiguous Argument as Advocacy in Organizational Crisis Communication}}
		,
	author={{
			TLSellnow
		} and {
			RRUlmer
		}}
		
	
	
		,
	journal={{Argumentation and Advocacy}}
		
			31
			
			,
	year={1995}
		
	

}

@incollection{b10,
	
	
		,
	title={{Image Repair in Politics: Testing Effects of Communication Strategy and Perfomance History in a Faux Pas}}
		,
	author={{
			CSheldon
		} and {
			LSallot
		}}
		
	
	
		,
	journal={{Journal of Public Relatiions}}
		
			21
			
			,
	year={2009. 26}
		
	

}

@book{b11,
	
	
		,
	title={{Research Methods and Analysis: Searching for Relationships}}
		,
	author={{
			MHWalizer
		} and {
			PLWienir
		}}
		
		
			,
	year={1978}
			,
	publisher={Harper and Row}
			,
	address={New York}
		
	

}

@book{b12,
	
	
		,
	title={{Statement to the Zimbabwean Public}}
		,
	author={{
			MorganTsvangirai
		}}
		
		
			,
	year={2011. 3 September 2012}
		
	

}