@incollection{, 4506B47DBF58CCE20F3447FA7649FAED , author={{Dr. YacobHaliso} and {Rachael FolashadeAina} and {Babcock University, Ogun State, Nigeria.}}, journal={{Global Journal of Human Social Sciences}}, journal={{GJHSS}}2249-460X0975-587X10.34257/GJHSS, address={Cambridge, United States}, publisher={Global Journals Organisation}12122532 } @book{b0, , title={{Total quality management in information services}} , author={{ GClair }} , year={2000} , address={London, Bowker Saul} } @book{b1, , title={{Taking the mystery out of TQM: a practical guide to total quality management, 2 nd edn}} , author={{ PCapezio } and { DMorehouse }} , year={1995} , publisher={Career Press} , address={Franklin Lakes, NJ} } @book{b2, , title={{The Role of the library in the accreditation of academic programme in Nigeria polytechnics: Need to improve standards though better funding. A paper presented at a Seminar on Standards of Library Services in Nigeria held at Yaba College of Technology}} , author={{ OCChukwu }} , year={1988. 19th-21st December} } @book{b3, , title={{SERVQUAL: Measuring Service Quality in Academic Libraries}} , author={{ ADanuta }} , year={1997. November. 2011} } @incollection{b4, , title={{Collection Development, Information, Science and Technology for library Schools in Africa}} , author={{ WEDeming } and { EO. LEguavoen } and { ECMadu } and { MBDarisu }} , booktitle={{Nd) Key principles of management. Wikipedia, the free encyclopedia. Retrieved October}} , publisher={Ibadan -Celeman} , year={2010. 2002. 2002} } @incollection{b5, , title={{The Future of Competitive Intelligence: Contest for the Profession's Soul}} , author={{ BenGilad }} , journal={{Competitive Intelligence Magazine}} 11 5 , year={2008. November, 2011} } @book{b6, , title={{Management Information Systems for the Information Age}} , author={{ StephenHaag }} , year={2006. November, 2011} , address={McGraw-Hill Ryerson} , note={Third Edition} } @incollection{b7, , title={{Managing Reader's Services in a period of Financial Scarcity}} , author={{ JEIkem }} , journal={{Nigerian Library and Information Science Review}} , year={1995} } @book{b8, , title={{The role of information management in environmental scanning and competitive intelligence: An integrated process model}} , author={{ ALangton }} , year={2005} } @book{b9, , title={{Environmental scanning}} , author={{ JLMorrison }} , year={1992. 2010} , note={Retrieved December} } @incollection{b10, , title={{Key activities on competitive intelligence (3)}} , author={{ MMuller }} , booktitle={{List of Nigerian Universities and Years Founded. Retrieved October}} , year={2003. September 2003. 2010. 2010} 5 National Universities Commission } @incollection{b11, , title={{Collection development activities in selected academic Libraries in Nigeria}} , author={{ ACNnadozie }} , journal={{Nigerbibilios}} 17 1-2 , year={2006} } @book{b12, , title={{Basic principles and practice of librarianship. PSG-Franc publications}} , author={{ EOOde } and { DAOmpkaro }} , year={2007} 116 } @incollection{b13, , title={{The librarianship of developing Countries: The librarianship of diminished resources}} , author={{ OOgundipe }} , journal={{P}} 38 , year={2005} , publisher={Lagos, Ikofa Press Limited} } @incollection{b14, , title={{Collection development in an unstable economy: A case study of the University of Lagos Library}} , author={{ SOOlalokun } and { EAAdekanye }} , journal={{African Journal of Library and Information Science}} 15 2 , year={2 005} } @book{b15, , title={{A Survey of Collection Development Activities in Nigerian University Libraries}} , author={{ AkintolaOwolabi }} , year={November. 2010} } @incollection{b16, , title={{Service Quality in Sungai Petani Public Library: Malaysian Evidence}} , booktitle={{E-Library User Education Module. retrieved December}} , year={2005. 2010. 2009. 2009. November. 2010} 5 , note={UNESCO} }